Shipping Policy

Shipping Policy

Last Updated: September 03, 2025

1. Shipping Coverage

1.1 Domestic Shipping (UAE)

We deliver throughout the United Arab Emirates including:

• Dubai and surrounding areas
• Abu Dhabi and Al Ain
• Sharjah and Northern Emirates
• Remote areas (additional charges may apply)

1.2 International Shipping

We ship to select international locations:

• GCC Countries (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman)
• Other Middle East countries (subject to restrictions)
• Europe and North America (for select products)

2. Shipping Methods and Timeframes

2.1 Standard Delivery (UAE)

• Cost: Free for orders over AED 500, AED 25 for smaller orders
• Timeframe: 2-4 business days
• Coverage: All major cities and towns

2.2 Express Delivery (Dubai & Abu Dhabi)

• Cost: AED 50
• Timeframe: Next business day
• Cutoff: Orders placed before 2 PM

2.3 Same-Day Delivery (Dubai Only)

• Cost: AED 75
• Timeframe: Same day (4-8 hours)
• Cutoff: Orders placed before 12 PM
• Availability: Subject to stock and location

2.4 International Shipping

• GCC Countries: 3-7 business days, starting from AED 100
• Other regions: 7-14 business days, rates calculated at checkout

3. Processing Time

3.1 Standard Products

In-stock items are typically processed within 1-2 business days.

3.2 Custom Builds

• Basic builds: 3-5 business days
• Complex builds: 5-10 business days
• Specialty builds: 10-15 business days

3.3 Pre-orders

Pre-order items ship according to manufacturer availability. We'll update you with expected dates.

4. Shipping Costs

4.1 Domestic Shipping Rates

Order Value	Standard Delivery	Express Delivery
Under AED 500	AED 25	AED 50
AED 500 - 1999	Free	AED 50
AED 2000+	Free	AED 25

4.2 Oversized Items

Large items (monitors 32"+, cases, etc.) may incur additional shipping charges:

• Additional AED 50-100 depending on size and weight
• Calculated automatically at checkout
• White glove delivery available for AED 150

5. Delivery Information

5.1 Address Requirements

• Complete and accurate delivery address
• Working phone number for delivery coordination
• Building/apartment access instructions if needed

5.2 Delivery Attempts

• Up to 3 delivery attempts will be made
• 24-hour notice before each attempt
• Alternative pickup location if delivery fails

5.3 Signature Requirements

• Orders over AED 2000 require signature
• High-value electronics require ID verification
• Alternative recipient arrangements can be made

6. Special Handling

6.1 Fragile Items

Monitors, glass panels, and sensitive electronics receive:

• Extra protective packaging
• Fragile handling labels
• Insurance coverage included

6.2 Hazardous Materials

Certain items have shipping restrictions:

• Lithium batteries (specific packaging required)
• Aerosols and cleaning supplies (ground shipping only)
• Some international restrictions apply

7. Tracking and Updates

• Tracking number provided once shipped
• SMS and email notifications
• Real-time tracking through our website
• Delivery confirmation with photos

8. Issues and Claims

8.1 Damaged Packages

Report damaged packages within 48 hours:

• Take photos of damaged packaging
• Don't dispose of packaging materials
• Contact us immediately for resolution

8.2 Lost Packages

• Investigation initiated after expected delivery date
• Full refund or replacement provided
• Insurance claim filed with carrier

9. Contact Information

For shipping inquiries:

• Email: shipping@gamebity.com
• Phone: +971 50 123 4567
• WhatsApp: +971 50 123 4567
• Live Chat: Available on our website