Returns & Refunds Policy
Returns & Refunds Policy
Last Updated: September 03, 2025
1. Overview
At Gamebity, we stand behind the quality of our products and services. This Returns & Refunds Policy outlines the conditions and procedures for returning products and requesting refunds.
2. Return Period
2.1 Standard Products
Most products can be returned within 14 days of delivery, provided they meet our return conditions.
2.2 Custom Built Systems
Custom-built computers have a 7-day return period due to their personalized nature and cannot be resold as new.
2.3 Software and Digital Products
Software and digital products are generally non-returnable once activated or downloaded, except in cases of defect or compatibility issues.
3. Return Conditions
To be eligible for return, products must:
- Be in original, unopened packaging (where applicable)
- Include all original accessories, manuals, and documentation
- Be free from damage not related to manufacturing defects
- Not show signs of use beyond necessary testing
- Include original proof of purchase
4. Defective or Damaged Products
4.1 Immediate Notification
Report defective or damaged products within 48 hours of delivery for fastest resolution.
4.2 Documentation Required
Please provide:
- Order number and delivery date
- Photos of damage or defect
- Description of the issue
- Any error messages or symptoms
5. Return Process
Initiate a return by contacting our support team at returns@gamebity.com or +971 50 123 4567
6. Contact Information
For returns and refund inquiries:
- Email: returns@gamebity.com
- Phone: +971 50 123 4567
- Address: Dubai, United Arab Emirates
